PRIVACY POLICY

Your privacy is very important to us. When you book an appointment or attend the clinic, we collect some personal information so we can provide you with safe, effective care.

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We may collect:

• Your name and contact details

• GP details (if relevant)

• Information about your health and treatment

• Appointment and payment details

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Your health information is treated as strictly confidential.

We use your information to:

• Provide physiotherapy treatment

• Manage your appointments and contact you when needed

• Keep accurate clinical records

• Meet our professional responsibilities

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We never sell your information and we do not use it for marketing unless you have clearly chosen to receive it.

 

How your information is stored

Medical notes are stored securely in a GDPR-compliant practice management system. We may also use secure dictation software from time to time to support accurate clinical note-keeping. We keep healthcare records in line with professional guidelines (generally at least 8 years after your last appointment, and longer for children).

 

Your choices and rights

You can ask to see the information we hold about you and request corrections if needed. If you have any questions about how your information is handled, please contact us.